Connecting phone to printer

[_Darla_]

Hi there,

My printer printed fine yesterday wirelessly when I set it up. Today my mac laptop can no longer see the printer. The printer is turned on and the blue wireless light is on and holding steady.

Help?

p.s. this started as a post about how I couldn't connect my phone but then realize that I couldn't connect my laptop that had been working either.

[sandytechy20 · Accepted solution]

@_Darla_

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 2600 Printer. I understand that you you are unable to connect the printer to your Macbook and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well.

Restart the computer, printer and router.

Check the network and printer connection status.

Manually connect the printer to your network.

Reset the print system.

1. Click the Apple menu, then click System Preferences.

2. Depending on your version of OS X, click Print & Fax, Print & Scan, or Printers & Scanners.

3. Right-click the blank space in the Printers list, then click Reset printing system.

   Figure : Resetting the print system

   

4. Click Reset in the confirmation window.

5. Enter the Administrator name and password, then click OK.

6. Wait for the printing system to reset. When complete, no printers should display in the list.

7. Try installing the HP software again.

Uninstall the HP software.

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.

 Reinstall the HP software.

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the computer.

3. Go to HP Customer Support - Software and Driver Downloads.

4. If prompted, select a method to identify your printer model, then follow the on-screen instructions to go to the downloads page.

5. Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays.

6. Open the Downloads folder, then open the HP Easy Start file or the full feature driver .dmg file to begin the installation.

7. Follow the on-screen instructions to set up the printer connection and install the software.

8. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.

   Figure : Select your printer name in the Use menu on the Add screen

   

9. Return to the HP installer to complete the installation.

Click here and refer the document to perform the above steps.

Let me know if that helps.

Cheers.

[_Darla_]

Thanks Sandy...restting the printer system did it!

[sandytechy20]

@_Darla_

Thanks for the reply.

I appreciate your time and effort.

Good to know issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.