Connection issues

[tramsey29]

I am not sure what to do. I have tried everything. I am running out of options. It was fine before and now it won't do this...help

[Betty0610]

@tramsey29

Welcome to the HP Support Community.

Try and use the HP Smart App: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[tramsey29]

I have used it and I have never had issues with that. I haven't had an issue with it until now with connecting my printer to my computer.

[Kumar0307 · Accepted solution]

@tramsey29

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[tramsey29]

@Kumar0307

Thank you! I tried your second suggestion and it worked! The thing is we had that printer connected to the router that we use for so long and now it just doesn't want to connect. Not sure but I am glad that I finally can print again! Thank you so much! 😄 Also, hope you have a great Thanksgiving!

[Karen1432]

Hi, two weeks ago my pro 6830 printer stopped connecting to wireless internet.  When I try to  select network from  Wireless Setup Wizard my router is not present. I  manually put it in with the pw but it will not connect.  I've tried several times and nothing!  I'm not sure what the problem is?