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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Microsoft Windows 10 (64-bit)

Suddenly today, printer drops connection to computer.  Will pick it up if I unplug and plug back in, but only for a short while.  It will print at that time.  It’s connected via USB cord.  Have uninstalled it and reinstalled by downloading driver from hp site.  The screen and lights all flash and it is unresponsive.  Can’t turn it off using printer power button.  When checking it under devices and printers, it is greyed out.  No changes with internet settings and internet works fine.  

1 REPLY 1
HP Recommended

@Ironpockets

 

Welcome to HP Support Community


I would like to help

 

To assist you better please provide me with the Product Number or the complete  Product Model

 

You can refer to this Link: https://support.hp.com/in-en/document/c03754824

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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