Constant exclamation point and a steady orange light next to the 'i'

[T2-L5]

I recently enrolled in HP Instant Ink for my hp desket 2755e printer. Now I have an exclamation point showing on the screen and a steady orange light next to the 'i' on the screen. I have internet access and I can print but the exclamation point and steady orange light never leave. I have tried unplugging the plug into the power strip and the power cord from the back of the printer. No change. What's going on?

[Jay_G24 · Accepted solution]

Hi @T2-L5,

Welcome to the HP Support Community

I'd like to help!

I understand the information button is lit up on the printer.

This indicates an error on the instant ink account,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.