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‎08-12-2021 03:03 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: macOS 11.0 Big Sur

Almost all the functions on my printer keyboard have been disabled and I get a message that I must contact admin. I am not able to reset the printer using the screen--that function is disabled too. I tried clearing the printer from my mac but now I can't re-install it and I can not get tot he URL from my computer. The wifi on the printer is now offline and the button to set it up has been disabled per my administrator. I have tried unplugging and re-starting the printer and the computer. I have searched the internet for solutions and nothing has worked so far. Any suggestions? 

Category:
4 people had the same question
1 REPLY 1

‎08-19-2021 11:41 AM

HP Recommended

@Adc397

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the admin error message.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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