Content of a page double printed on same page

[araap]

When I print a document on my printer, I get a part of the same page at the bottom of my printed page. I already installed new drivers and new software for my printer, but nothing helps. The cartridges are all working and not empty, I already cleaned the inside of the printer but no result. How can I solve this problem? I included a print of the testpage.

Printed testpage

[Nal_NR]

Hi @araap,

Welcome to the HP Support Community. 

I'd like to help!

Please go through the document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[araap]

Hi Elohi,

I'll have a look at the page you sent, I'll let you know if I could solve the problem.

[Nal_NR]

Hi @araap, 

Sure, keep me posted. 

[araap]

I followed all the steps in the document, still the same problem exists. Bad prints with the same part printed on the same page. I totally cleaned the inide of the printer, but that didn't make any difference.

[Nal_NR]

Hi @araap,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[araap]

I have found the solution of my print problem. After reinstall of the printer software and drivers my problem still wasn't solved. I finally found the problem in the Advanced settings of the printer, the Paper and the Graphic element tabs where the settings were not right. I saved my changes and then this solved my problem (see printscreens) with the double prints on the same page.Paper settingsGraphical elements