Continuing problem with Envy5544 not printing - Goodbye HP

[dadlamassu]

A week or so ago my Envy 5544 indicated low tricolour ink.  I changed the cartridge for my spare Instant ink tri-colour cartridge and got the message to "Remove and reinstall the indicated ink cartridge etc." and the display indicated the tricolour cartridge.  I did andgot thesamemessage so I cleanedthe contacts, ran HP Print and Scan Doctor, reloaded the firmware. and went through all the steps in the guide twice with no success.  I had contact from a very helpful assistant at HP who sent out a new cartridge.  

I installed the new cartridge today and got the message "Removethe and reinstall the indicated ink cartridge, making sure that it is correctly installed, and then touch OK".  This time no ink cartridge is indicated.  I have been through the cleaning, reinstalling the firmware, uninstalling and reinstalling the printer and all the software again without success.  

I am still getting the same message but this time no problem cartridge is indicated on the screen.  The Instant Ink Information tab tells me that the cartridge is "Unknown". 

I need to print important documents this weekend for a lawyers appointment about my late mother's estate for Monday so it looks like farewell HP5544 and also farewell HP.  Fortunately it is Black Friday I should be able to get a reliable (non-HP) printer 

[dadlamassu]

Update - the printer now tells me it is the tri-colour cartridge after yet another firmware and software installation.  I am getting fed up.

[dadlamassu]

Update again - overnight we had a short power cut.  Now the printer recognises the old tri-colour cartridge (empty) and one of the new ones but shows it almost empty but the other new one is still showing as "unknown".  At least I'll get some printing done for Monday.

[A4Apollo]

Hi! @dadlamassu, Welcome to HP forums.

I understand you are low on ink cartridges and you are in need of replacement ink cartridges.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried printing using a regular ink cartridge?

Excellent description and a great diagnosis done. It is greatly appreciated.

I'm happy you don't see the ink cartridge error on the printer anymore.

Try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

If the issue still persists after trying out the steps. Please share us few details through a private message.

So I can check the account details and ship you the replacement ink cartridges.

Instant ink account no-

Instant ink email address-

Printer serial number-

Shipping address-

Refer this article to further troubleshoot ink cartridge errors on your printer. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

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