• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-19-2025 12:41 PM

HP Recommended
Product: HP Smart Tank 525 All-in-One Printer
Operating System: Microsoft Windows 11

Error shown:- Head not compatible 

Error  2:-auto power on

Error 3- power not Off

Error 4:- Colour printing option not working 

Error message 1-Head is not compatible

Error message  2-Scanner not working 

1 REPLY 1

‎04-20-2025 02:33 PM

HP Recommended

Hi @DeadpooLucifer,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Error Message 1: Head Not Compatible

  • Ensure Printheads Are Installed Correctly: Verify that the indicated printhead is correctly installed. Open the printer’s front door, remove and reinsert the printhead into its slot until it clicks into place. Close the printhead cover properly.

Error Message 2: Scanner Not Working

  • Restart the Printer: Turn the printer off, then on again.
  • Check Scanner Hardware: Make sure scanner components are unobstructed and functioning properly. Clear any dust or debris from the scanner lid sensor to ensure accurate functionality.

Error 2: Auto Power On

  • Power Connection Check: Verify the power button functionality and ensure that the power cord is securely connected to a functioning power outlet.

Error 3: Power Not Off

  • Verify Automatic Power Settings: Ensure that the printer's Auto-Off settings are enabled correctly to facilitate automatic power cycle.

Error 4: Color Printing Option Not Working

  • Check Ink Levels: Make sure the ink tanks are not low on ink and refill if necessary.
  • Printhead Alignment: Perform printhead alignment using the printer software to help resolve color printing issues.
  • Check Settings: Confirm the color printing settings in your application are configured correctly.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.