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Message 1 of 2
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Continuous light streaking even after all troubleshooting

HP Recommended
HP ENVY 5660
macOS 10.15 Catalina

Even after much repeated trouble shooting, cartridge cleaning, printhead cleaning, aligning, and new cartridges, there continues to be faint streaking across the page creating horizontal stripes about every 1.5 cm spanning the height of any solidly printed image.  HP's instructions even include a photo (below) of what my page looks like if the printer is working properly...but a properly printed image should be a complete image without streaks, correct?  Anyone else experiencing this and know how to fix it?  Or did I just purchase a lower-quality printer?

c04353441.jpg

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Pringles8605, Welcome to the HP Support Community!

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Try making a standalone copy and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

 

If the copy also has horizontal lines, this could be a hardware issue.

 

If you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues, and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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