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‎12-27-2018 05:18 PM

HP Recommended
Product: HP Envy 5660 all-in-one printer
Operating System: Microsoft Windows 10 (64-bit)

The printer control panel stays lighted constantly - didn't do that previously.  Is this something I should be concerned about?  I don't know where to look for help.  I've had cartridge problems, so the acess door has been opened & closed MANY times - might that be the reason for this change?  Thanks for any help.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2018 09:26 AM

HP Recommended

@PrinterMystery

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
  10. Wait until the printer is idle and silent before you proceed.

You may also try connecting the Printer directly to another wall outlet.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎12-29-2018 09:26 AM

HP Recommended

@PrinterMystery

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
  10. Wait until the printer is idle and silent before you proceed.

You may also try connecting the Printer directly to another wall outlet.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-30-2018 01:39 PM

HP Recommended

Hi  Betty,

 

I've followed your step-by-step instructions  (GREAT JOB), now just waiting for the light to go out after printing.  Not sure how long that takes?  Thanks for your patience with a tech-challenged old lady!

Was this reply helpful? Yes No

‎12-30-2018 01:51 PM

HP Recommended

Thanks to Betty 0610 my panel light turns off (as it did previously).  Huge thanks to Betty 0610 for her excellent instructions!  It's sure nice to have a tech wizard at the other end of my keyboard.  Happy New Year to all.

Was this reply helpful? Yes No

‎12-31-2018 07:45 AM

HP Recommended

@PrinterMystery

 

I'm so glad to hear that and you're most welcome. Do get back to us in future for further assistance.

 

Happy New Year to you as well!:)


I am an HP Employee

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‎11-23-2019 02:54 PM

HP Recommended

It worked

Was this reply helpful? Yes No
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