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‎12-11-2021 10:23 AM

HP Recommended
Product: Laser Jet Pro
Operating System: Microsoft Windows 10 (32-bit)

I have a laserjet pro MFP M428fdw, when I make copes there are vertical lines on the copies. This does not happen when I put the original on the glass, only when I use the feeder tray. The ink cartridge is brand new, and it started prior to installing the new cartridge. 

1 person had the same question
1 REPLY 1

‎12-11-2021 02:40 PM

HP Recommended

You need to clean the smaller slit of glass to the left of the main glass. This smaller glass is only used to making copiers through the automatic document feeder. Watch this video https://youtu.be/488739PiGvc

 

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