Copy defaulting to lighter copies

[sparkerart]

My copies sare all coming out way too light. No matter how many times I adjust the light/dark settings, after I click on "done" and then try to make a copy, it has defaulted back to "light -4" - my settings won't stay! 

[Raj1788]

@sparkerart

Welcome to the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update firmware for the printer using this link: https://support.hp.com/in-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/document/c0291...

Restart the printer.

If the issue persists, click on this document: https://support.hp.com/in-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/document/c0435... for Print Quality Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)