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‎06-10-2020 12:11 PM

HP Recommended
Product: Officejet 6962
Operating System: Microsoft Windows 10 (64-bit)

Have installed refilled HP cartridges from Costco. Won't work, "remove and reinstall cartridges" which have done at least 12 X and does not resolve problem. Have latest software, etc. What is the problem??

Have too much invested in refilled cartridges to throw away.

1 REPLY 1

‎06-10-2020 01:11 PM

HP Recommended

Hi,

your printer is Dynamic Security enabled, meaning that Cartridges using a non-HP chip or modified or non-HP circuitry may not work.

 

I suggest checking with Costco to ensure your cartridge has an original HP security chip or unmodified HP electronic circuitry:

https://support.hp.com/us-en/document/c05310148

 

Shlomi



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