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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Critical printer error occurs

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1 REPLY 1
09-22-2021 08:10 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand you are getting this Critical printer error on the computer screen, to provide an accurate resolution, I need a few more details:
- Did you make any changes to the settings of your PC prior to the issue?
- When was the last time it worked fine?
- What are the troubleshooting steps you have tried so far?
Let's try these steps to resolve the issue:
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
Root level uninstall and reinstall printer drivers:
- Go to Control panel – Programs and feature – Select all the HP Laserjet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
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