Current legal situation for cartridge refilling

[roses2fr]

[edit] So what is the situation in Europe and the UK regarding this? Is it still illegal in these countries to buy ink from a third party supplier and top up black and colour cartridges with a syringe?

Cos I am severely tempted to do so. Recently bought a secondhand Envy 4500 which seemed to be in good condition. But the black cartridge printhead appeared to have dried up and had got blocked and nothing I did could fix it (even though the ink level said about 70%).

So I bought a new genuine 301 cartridge which cost a wallet-busting 15 EUR (more than half of what I paid for the printer!). The packaging said it contained 3ml of ink and would be good for approx 190 pages. But I only got about 50 pages of medium content black text in DRAFT MODE (no graphics or pictures) with an estimated 10-20% of page coverage. And then it ran out!!! [edit]

Even more galling was I got an on-screen message (on my PC) with words to the effect of "Thank you for buying a genuine HP cartridge - Click here for your free gift", but which took me to a web page where there was no gift. [edit]

I am therefore in a dilemma about how to proceed without breaking any laws.

[danny-r]

@roses2fr

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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