Custom size

[ervin1966]

need to set up a custom size paper 5.375 X 2.75 but the custom does not show on any of Set up screens for my printer. Is there anyway to correct this??   I tried loading an old driver, but I can't find the one people suggested. It's not available anymore 😞    Any suggestions would be greatly appreciated!   i tried EWS settings that kinda worked but only for a word doc... not excel

[Repairatrooper]

The desired size does not meet the minimum paper size supported which is 3x5

[Dragon-Fur · Accepted solution]

@ervin1966 

Welcome to the HP Community --

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@ervin1966 wrote:

need to set up a custom size paper 5.375 X 2.75 but the custom does not show on any of Set up screens for my printer.

Is there anyway to correct this??   

I tried loading an old driver, but I can't find the one people suggested. It's not available anymore 😞   

Any suggestions would be greatly appreciated!   

i tried EWS settings that kinda worked but only for a word doc... not excel

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I am surprised it worked at all --

According to the Specifications, the paper size you describe is not supported.

 Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

Section Paper Handling

Media sizes, custom (metric)	Tray 1: 76 x 127 to 297 x 420 mm
Media sizes, custom (U.S. standard)	Tray 1: 3 x 5 to 11.7 x 17 in

What paper size and type did you select in the Embedded Web Server (EWS)?

If you have not done so, create a Custom Paper Size Form --

True -- Custom Paper Size must be within the size range supported by the printer.

HP Document: HP Printers - Creating Custom Paper Sizes

True - What works for Word might not translate to Excel.

Excel is not a personal area of expertise but I can imagine the document structures are different in some key areas.

Try exporting the Excel document to PDF and print that file.

References / Resources / Examples

Details Page - Full Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in.

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

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Example - Custom Paper Size Form

Custom Form

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Where Located

Windows 10

Control Panel > icon view > Devices and Printers > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Print server Properties > tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printer Preferences > Print Dialog > Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printing Preferences

Custom_Paper_Size_Form_Examples_7

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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[ervin1966]

I will give this a try- clocking out for the weekend TY.. will let you know if it works 🙂

[ervin1966]

Hey The custom was there for Excel but I couldn't fix the size.  So I ended up printing to Excel and adjusting the print size there it worked I had a custom setting on the printer that let it print so that helped thank you before that it kept saying doesn't match paper! It was a lot of work but I got what I wanted thanks a lot!!!!!!!

[Dragon-Fur]

@ervin1966 

You are welcome.

I am glad you found a way to "get there from here".

"All good", then.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"