Customer Support AMS - Fraud? How to confirm real customer support case?

[deepyjoe]

Hello, 

I contacted customer support to seek help regarding a faulty cyan cartridge and after being told it was out of warranty and couldn't be fixed without my paying for an extended warranty I complained and was contacted by someone claiming to be a support escalation rep who said he could send me a replacement but I would need to provide my credit card via a link that was emailed to me. It didn't feel right so I told him I was uncomfortable and he said he would try to waive the fee and would email the details. 

Was I right to be uncomfortable with this call? Is there a way to verify with customer support directly if this was real or a scam? 

Thanks! 

[Dragon-Fur]

@deepyjoe 

Sounds wrong to me.

I am naturally suspicious.

Too, we don't know who you contacted.

What?  Does not matter - do not post contact links or ANY private information here, please.

I will forward your concern to the moderator group.

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