Cyan color not printing

[suban1]

My Cyan color stopped printing.  I have a fairly new HP Cartraidge that has been in for a few weeks.  But recently it stopped printing Blue.  The self test shows head health as GOOD but in the clean print head process shows no Cyan color being printed.  But the Magenta seems to be working fine.

Will a new print head fixx this? 

[Jeet_singh · Accepted solution]

@suban1,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues printing in color from your HP OfficeJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you tried to clean the ink cartridge contacts as well as the printhead?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Alternatively, you can also go through the steps suggested in the support document for - Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series

HP Customer Support - Software and Driver Downloads 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[suban1]

Thanks for the response.  While I was waiting I went ahead and cleaned of both print heads and then did two sets of cleaning cycles and that fixed my issue.

But you had good input here that I have saved in case it happens again.

Thanks for your help...

[Jeet_singh]

@suban1,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[GEssig1]

This did not fix the blue Cyan printing  

Thanks,

George Essig

[edit]

[Cheron-Z]

@suban1

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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If you have any other questions about forum posting, please feel free to send me a private message!

Thank you