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‎03-26-2014 10:21 AM - last edited on ‎03-26-2014 10:45 AM by Retired

HP Recommended

MyCyan is not printing after changing empty cartridge. I'm now on level 3 of tools - cleaning print head and the printer is just beeen setting doing nothing for 20 minutes. Any suggestions?

 

GGY-Cincinnati

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2014 10:38 AM

HP Recommended

Third level cleaning finally finished and the cyan is flowing and working again.

GGY

View solution in original post

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6 REPLIES 6

‎03-26-2014 10:38 AM

HP Recommended

Third level cleaning finally finished and the cyan is flowing and working again.

GGY

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‎08-28-2014 07:21 AM

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Thanks for letting us know, glad it's now sorted.

Will close off the post

 

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎10-19-2014 03:41 PM

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I have this same problem, but I cannot see what your solution was.  "View solution" does not work.  What did you do to make the Cyan cartridge begin to print blue again?  Thanks. 

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‎11-05-2014 12:24 PM

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Hi.. did anyone refresh the "view solution"?  Please repost!

 

 I am having the same problem.

 

thanks.

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‎08-25-2016 08:35 AM - edited ‎08-25-2016 08:37 AM

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It looks as though this has been asked and answered, but the solution was not visible to those asking about it.  All the tests, cleanings, etc. have been run, and it's not working.  And the apparent answer is still isn't visible.  Please help!

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‎08-25-2016 01:10 PM

HP Recommended

I'm sending this to Ciara_B because she mentioned she's an HP employee although answering personally.  I really hope Ciara or someone can re-open this case, which doesn't look as though the solution was ever posted.  I did the 3 deep cleaning as did someone else - my CYan is still printing Orange - I can no longer use my printer for the desktop publishing I need to do until I can fix it.  Please help.

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