D4260 printer has printer in error state.

[LCGresident]

New HP ink cartridge works for couple days, then comes up with "printer is in error state."  I remove and reinsert cartridge; turn off- on.  Can't get rid of this block.  Put in another new cartridge and it again works for few days and message returns.  

[Sizzlingsum_13]

Hello@LCGresident

Thanks for taking an interest in the HP Support Forums.I would like to help you out with this issue today.I see that your D4260 is not printing, and indicating it's in an error state.I will certainly do my best to help you.

For better clarity and to assist you better I would require more information regarding this concern,

On the printer is it providing any error messages or numeric codes? What's the error message that you are receiving?Does this occur with any source you're printing from?
Can you make a copy on the printer?

Once you try these suggestions, please report back.

I'll be eagerly waiting to assist you with same, cheers 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

[LCGresident]

There is no error code; just says printer is in error state.  Any attempt to print anything --- even "test" comes up with the statement.  There are two alternate blinking lights: the left low ink light and the right arrow.  The printer is cabled to my laptop --- not a wifi connection.  The printer worked fine 2 days ago and nothing changed; no new ink, no different connection -- just out of the blue.  Thanks for trying to help.  

[Sizzlingsum_13]

@LCGresident

Thank you for the update.

Appreciate all your time and efforts.

These solutions are explained in detail in this document: Click here

Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles.

[LCGresident]

I saw this document before on the website.  There is no solution on the document for alternate blinking left status light and arrow light.  Even so, I tried the suggestions and still have the problem.  Other ideas?

[Sizzlingsum_13 · Accepted solution]

Hi@LCGresident

Thank you for the update.

I understand that the above steps didn't resolve the issue.

Let's try these simple steps:

Step 1: Make sure that printer is connected to the wall socket.

Step2: Take out the cartridges and reinsert them one by one.

Step 3: Check for the jam in the printer.(Most of the time paper jam causes the blinking light issue)

Step 4: Hard reset on the printer.

Try the steps below:
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.

Step 5: Insert single cartridge at a time and check if you can print in the single cartridge mode.(By performing this step we can find out which is the defective cartridge.)

Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles.

[LCGresident]

Now, THAT worked.  Yes, it was the color cartridge that the printer didn't like.  I now realize that the two status lights refer to the two cartridges (left and right).  Duh!  I didn't think the printer would print with only one cartridge.  Thanks for the education and resolution.  

[Sizzlingsum_13]

@LCGresident

I thank you for the reply.

Glad that the issue got fixed. You can reach out to HP forum for any issues on your HP products.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.