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‎03-03-2020 07:51 AM

HP Recommended
Product: HP Photosmart D7260 Printer
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Photosmart D7260 Printer that barely prints any of the black ink, other colors print fine. Test pages have white streaks and black is very faded to where you can't read. I have changed settings multiple times and it will print green or another color instead of black for high quality settings. I changed the ink from a full cartridge, cleaned heads several times, aligned, but no luck. Any ideas? Old posts have broken links so I can't use to trouble shoot. 

1 REPLY 1

‎03-05-2020 05:57 PM

HP Recommended

@ambl

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/us-en/product/hp-photosmart-d7200-printer-series/3315740/model/3315741/docume... and https://support.hp.com/us-en/product/hp-photosmart-d7200-printer-series/3315740/model/3315741/docume..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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