DESKJET 4720 PRINTER IN ERROR STATE

[BHAVYA14]

MY DESKJET 4720 PRINTER HAS SUDDENLY STOPPED PRINTING. WHENEVER I TRY TO PRINT ANYTHING FROM WIFI DIRECT OR VIA USB IT SHOWS THAT PRINTER IS IN AN ERROR STATE AND THE PAGE GETS STUCK IN THE PRINTER AND THE SCREEN FLASHES 'E' AND '2' . BUT THE PHOTOCOPY FUNCTION IS WORKING. PLEASE HELP ME RESOLVE THIS

[KrazyToad]

@BHAVYA14

Welcome to HP Support Community

I understand your concerns 

Please try updating the Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

Also assign a manual IP address

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

You can also refer to this Link: https://support.hp.com/in-en/product/hp-deskjet-ink-advantage-ultra-4720-all-in-one-printer-series/7...

Thank you

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