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‎12-01-2019 06:48 AM

HP Recommended
Product: Envy 4527
Operating System: macOS 10.13 High Sierra

I was having some issues with my wifi, so rebooted my router which solved that problem. However, in the process something has meant I can no longer connect my printer to HP Connected due to a DNS/Gateway issue.

 

I have tried to follow other posts here and changed to the google DNS as advised, but I still can't connect (despite shutting down the computer, printer, and router as advised). As I'm an HP Ink customer it has now stopped me printing altogether! 

 

Can anyone help? I'm on a Macbook Air. 

 

 

1 person had the same question
1 REPLY 1

‎12-04-2019 05:41 AM

HP Recommended

Hi @thatrogersguy

 

Welcome to the HP Support Community. I'd be happy to assist you with the DNS/Gateway.

 

Try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found here. 

 

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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