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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎10-22-2017 08:16 PM

HP Recommended
Product: OfficeJet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

I installed a new black Instant Ink cartridge in my OfficeJet Pro 6830.  It does not work.  I tried to trouble shoot it using HP Print and Scan Doctor as well as the HP Support pages.  This is clearly a defective cartridge, but the HP Instant Ink support pages do not tell me how to get a replacement cartridge.  Talk about a rip-off.

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2017 08:52 AM

HP Recommended

Please see Step 3: Contact Support, the steps clearly describe how to contact HP Instant Ink Support in your re...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎10-22-2017 08:21 PM

HP Recommended

Hi,

Please refer to below support document for a such:

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/document/c03775543

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-23-2017 07:05 AM

HP Recommended

Shlomi:

 

Your article that you cited does not help.  I had tried the troubleshooting in that document to no avail.  The only way to solve a problem caused by a defective cartridge is to replace the cartridge.  HP does not appear to be interested in behaving like an ethical vendor and replacing defective products.

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‎10-23-2017 08:52 AM

HP Recommended

Please see Step 3: Contact Support, the steps clearly describe how to contact HP Instant Ink Support in your re...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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