Delete Custom Paper Size

[mschwamm]

How do you delte custom paper size if you have a MAc

[senan6806]

@mschwamm

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I believe we can delete a custom paper size from the Custom Paper Sizes window. Let's try these steps:

1.) Open the item you want to print.

2.) Click File, and then select Page Setup.

3.) In Paper Size, select Manage Custom Sizes.

4.) In the Custom Paper Sizes window, select the custom size that you want to delete and click the minus sign  to delete the paper size.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[mschwamm]

The custom paper size only appears when I try and print web-pages or PDFs? 

[senan6806]

@mschwamm

Were you not able to delete the custom paper size using the steps I suggested in my previous post?

Could you also elaborate the issue so that I can locate an accurate solution for you.

[mschwamm]

The issue appears when I am tryig to print from the web brower the paper size for som ereason ios appering as index card - letter 8.5 x 11 (which somehow appears to be a modificatino of the orignal 8.5 x 11 that may have been accidenently created by someone attempting t create  anew paper size) and wont print 2 sided unless a do a work around by opening up the "print usng sysstem dialog" .  There is no page setup option under file. 

[Raj1788 · Accepted solution]

@mschwamm

It looks like you were interacting with senan6806, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Let's update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Restart the printer and the MAC

Then, follow the below steps to remove the printer and add the printer as AirPrint.

Step 1: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2. Find the printer names that match your printer from the list of devices.

   Figure : Printers and Scanner window with multiple names of a printer in the list

   

3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4. Try printing again.

   • If the printer prints, you can stop troubleshooting.

   • If the printer remains offline or displays an error, continue to the next step.

Step 2: Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution Button, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)