Deleting a document - won't delete!

[dogsden]

I went into Printers and chose a document which said it was printing but did not print.  I chose to cancel it and it said it was deleting but it did not delete.  I closed the printer down, I closed Windows down.  When I swithed on Windows and then switched on my printer the document was still there and still said it was deleting.  I tried this 4 times, even installed new print cartridges and aligned them (because it said ink was low and the document was 5 pages long) but still I can't get rid of the document the printer says is deleting.  And until I can get rid of it I can't print anything else because it just goes into a queue.

Anybody can help please?

[Dragon-Fur]

@dogsden 

From your printer's Troubleshooting category:

•  Print Jobs Stuck in Queue Troubleshooting

and / or

The Print Service might be stuck.

Stopping the Service, clearing the print job folder, and restarting the Service may get rid of the issue.

Scroll down to Section: Print Queue / Print Service Reset

Cancel Print Job

If you catch the job quickly enough, print jobs can be cancelled on the printer. 

The “cancel” button might be labeled as such or might present as a red X.

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

Once the job is turned over to the print service, cancel the job from the print queue.

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer

Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

➡️   Print Queue / Print Service Reset

The Doctor can help with several issues, including "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

and / or

If the print job will not cancel or if the print job is stuck in the queue

If the issue is due to Print Services being stuck / hung, the following should fix the problem.

Stop print service, clear the print folder, Start print service

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP Deskjet F2180 All-in-One Printer

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