Depleted Cartridge Message

[AWentworth949]

Cyan and yellow inkjet cartridges for my HP OfficeJet Pro 8710 printer said they were empty on the printer screen. I took these cartridges out and replaced them with new HP cartridges. Now whenever I try to print anything, it says my magenta cartridge is depleted and needs to be replaced before printing can resume. When I checked this morning, the printer showed magenta and black being at about 25% so I did not bother replacing those two. Frustrating that the message I get now is different than before. I tried restarting the printer, taking the troublesome cartridge out and reinserting, and also tried to wipe off the copper circuit piece and reinsert.

Is there anything I can do to bypass this alert so I can actually print? Thanks in advance to whoever might have an answer to this.

[Kumar0307]

@AWentworth949

Welcome to the HP Support Community!

• The printer is designed in such a way that it uses ink from all 4 ink cartridges to print. If any one of the ink cartridges is low/empty, it has to be replaced to resume printing.
• The ink level shown on the printer screen is an estimate and not accurate.
• For more information about cartridge yields and ink use, click here

For now, let us try power resetting the printer and updating the printer firmware.

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AWentworth949]

Hi Kumar0307. Thanks for replying to my post, but this did not work. I get that the ink cartridge levels might not be 100% accurate as shown on the printer screen, but they shouldn't be off by 20% or more, correct? Like I said, it showed the levels to be around 25% capacity and now it shows completely depleted. Is there a way to bypass the cartridge depleted alert so I can use the printer in the meantime?

Thanks.

[Kumar0307]

@AWentworth949

• There is no option to bypass the message if it says the Ink cartridge is depleted.
• You will only be able to bypass the "low on ink" message.

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

[Mike336]

I have a similar problem with my HP7720.  I don't use it very often but I get the same "depleted cartridge" error message, which holds the printer hostage, when the cartridges are still 30-40% full.  Apparently HP uses some combination of printed page count and time to ESTIMATE cartridge ink usage, and errs WAY over on the conservative side to trigger this error message and lockdown.  HP has admitted there is no way to bypass this error message and no way to opt out of the data collection that triggers it.  This is a clear case of "Give away elephants, sell hay."  I can buy a new printer for not much more than the price of a new set of ink cartridges.  Does anyone know if Epson or Brother has copied HP's  hard no opt-out, no bypass stance.  They all run the premature low toner/ink scam, but my three year old Brother laser printer has a "continue" option to bypass the premature warning.  I'm inclined to buy a competitor's printer rather than waste equivalent money replacing ink cartridges every year when they are barely half used.