Designjet T120 will not print on canvas

[Montague1]

I purchased HP canvas on rolls in order to print out large images on canvas.  I have tried several times to print and the printer jams every time - the printer heads get caught.  Anyone have a fix for this??? 

[Dragon-Fur]

@Montague1

Media type "canvas" may not be supported. 

• Check the gsm / mil thickness of the product you are trying to use.
• Look for a compatible Media type in the print setup for the job.

Datasheet shows Media weights supported:

Media Handling Sheet feed, roll feed, input tray, automatic cutter

Weight 60 to 280 g/m² (roll/manual feed); 60 to 220 g/m² (input tray)

Size Rolls: 279 to 610 mm (11 to 24 in)

Sheets: 210 x 279 to 610 x 1897 mm (8.3 x 11 to 24 x 74.7 in)

Standard sheets: A4, A3, A2, A1 (A, B, C, D)

Thickness Up to 11.8 mil

HP DesignJet T120 24-in Printer > Specs provide the Media types supported:

Media types

Bond and coated paper (bond, coated, heavyweight coated, recycled, plain, bright white), technical paper (natural tracing, vellum), film (clear, matte), photographic paper (satin, gloss, semigloss, premium, polypropylene), self-adhesive (adhesive, polypropylene)

Reference

Printer Homepage – “Things that are your printer”

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP DesignJet T120 Printer

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[Spixler]

I just printed on my T120 with the HP Canvas and it worked beautifully.  I set the paper on Heavyweight Coated and didn't have any problems.  

[Dragon-Fur]

@Spixler

Excellent -- frequently a "similar" Media type will be enough as long as the gsm (paper weight) is within the printer's capabilities.

Thanks for posting what worked for you.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[Montague1]

I figured out that the automatic cutter was jamming it up every time.  Once I disabled the auto cutter, I was able to print on the canvas using the heavy coated paper setting. Thanks to all who offered advice.

[Dragon-Fur]

@Montague1

You are welcome.

Glad it's fixed!

Happy Printing!

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[LizB62]

Hi,

I was wondering what kind of canvas(on a roll)  you were able to print on with your T120? I've been just about ready to buy one, but am stymied because I primarily print on canvas and keep hearing that it doesnt work.

Thank you for your help!

[Spixler]

I printed on HP Artist Matte Canvas.