Desk jet Ink advantage 3635 - ink cartridge indicated empty when it is full

[AG2811]

I have an HP Desk Jet Ink Advantage 3635. It uses cartridge no. 652. I have recently installed 2 new cartridges for colour as well as black and white respectively. However, the printer indicates that the cartridges are empty. It's red light next to cartridge icons is blinking. Sometimes it shows 'black and white' is 1/4 full. But, due to this it is not printing anything. 

What should I do?

[Jay_G24]

Hi @AG2811

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document -Error Indicates Faulty Ink Cartridge

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

Hope this helps! Keep me posted. 

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