DeskJet 2630 - Printing Wrong Colors

[ERNunes]

Hi!

I've recently bought the HP DeskJet 2630 and when I'm printing the colors aren't correct.

I've tried alignment, cleaning the cartridges, more alignment and more cleaning... Nothing.

Clearly the CMY colors are wrong.

All of them are darker than they should be. Yellow is looking green.

Here are some pictures.

What the printer prints...How it should be

[Jeet_singh]

@ERNunes,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues with print quality while printing from your HP DeskJet 2630 printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details

Have you recently made any changes before the issue started?

Are you using genuine HP Ink cartridges or refilled ink cartridges?

Have you tried to update the printer firmware?

What happens when you try to print the print quality diagnostic report from the printer?

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Once done, restart the printer.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to print the print quality diagnostic report from the printer. 

For more details, please follow the steps suggested in the support document for - HP DeskJet 2600 Printers - Fixing Poor Print Quality

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[ERNunes]

Thank you for answering, @Jeet_singh

Now answering your questions:

Have you recently made any changes before the issue started?

No. And the problem occurs printing from Android Smartphone too.

Are you using genuine HP Ink cartridges or refilled ink cartridges?

Genuine HP Ink cartridges. They came with the printer.

Have you tried to update the printer firmware?

Yes. It is up to date.

What happens when you try to print the print quality diagnostic report from the printer?

Prints normally, but the collors are also incorrect. The allignment doesn't look good either.

I've done the hard reset and the results were pretty much the same.

Here are the pictures for the printings before and after the reset.

All the colors look darker than they should be.

EXAMPLES:

Print Diagnostic BEFORE Hard ResetPrint Diagnostic BEFORE Hard ResetPrint Diagnostic AFTER Hard ResetPrint Diagnostic AFTER Hard ResetColor TestHow the colors should be

How the colors were printedHow the colors should be

[Jeet_singh]

@ERNunes,

It's great to have you back and your patience is greatly appreciated.

After reviewing the post thoroughly, I suspect this to be a possible hardware failure. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

I hope this helps resolve this issue completely,

Regards,

[ERNunes · Accepted solution]

Thanks for all the help, @Jeet_singh

The problem in fact was the color cartridge. I've received a new one today and the problem is gone.

Thank you again!

[A4Apollo]

Hi @ERNunes, I am the Mr.Robot. It looks like you were interacting with @Jeet_singh, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

I'm happy to know your issue after replacing the colour cartridges your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂

Also, click on "Accept as Solution" to the post that solved your issue, it will help others to find the solution.