DeskJet 2722e only prints via hp smart app - otherwise 'offline'

[waronwaste]

Hi

My DeskJet 2722e is connnected to my mac via USB cable. 

I normally print by pressing command + P 

Since yesterday the printer appears as offline. I've tried re-installing the printer and nothing works. The only way I can print is via the HP Smart App. 

Any ideas on how I can go back to printing with my usual mac settings?

Thanks

[waronwaste]

[A_Gayathri]

Hi @waronwaste,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2722e is showing as offline when you try to print from your Mac using the usual print command (Command + P), there are several steps you can take to troubleshoot and resolve the issue.

Check Printer Connection:

• Ensure that the USB cable connecting your printer to the Mac is securely plugged in.
• Try using a different USB cable and USB port on your Mac.

Restart Printer and Mac:

• Power off your printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in.
• Restart your Mac.

Printer Queue:

• Open the "Printers & Scanners" settings on your Mac (System Preferences > Printers & Scanners).
• Select your HP DeskJet 2722e from the list.
• Check for any print jobs in the queue and cancel them.
• Try printing again.

Check Printer Status:

• Ensure that there are no error messages or paper jams on the printer itself.
• Make sure the printer is powered on and ready.

Reset Printing System:

• In "Printers & Scanners," right-click (or Control-click) on the printer and choose "Reset printing system."
• This will remove all printers from your list, and you'll need to add your HP DeskJet 2722e again.

Reinstall Printer Drivers:

• Download and install the latest printer drivers from the official HP website.
• Make sure to choose the correct drivers for your printer model and Mac OS version.

Update Software:

• Ensure that your Mac's operating system is up to date.
• Check for any updates to the HP Smart App.

Firewall/Antivirus:

• Temporarily disable any firewall or antivirus software on your Mac and see if it resolves the issue.

Check System Preferences:

• In "System Preferences," go to "Security & Privacy" > "Privacy" tab.
• Make sure that the HP Smart App and other necessary apps have the required permissions.

I hope this helps. 

Take care and have a good day.-

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