DeskJet 3522 doesn't print black ink

[jab518]

I have had a new DeskJet 3522 for just a couple months,  When I tried to print a PDF yesterday, the black ink started printing very, very faintly, then faded completely away.  I assumed I was out of black ink, so I purchased a new HP black cartridge.  When changing the cartridge, the ink level showed some black ink left, but I changed the cartridge anyway.  The new cartridge also doesn't print.  There is still plenty ink in the color cartridges and it shows a full black cartridge.  Are the cartridge level displays  generally accurate?  Did I get a defective new cartridge?  What's the problem?  Thanks.

[Ciara_B · Accepted solution]

Hi, as the printer is still within warranty I would definitely suggest you contact HP Phone Support as you may require a replacement printer. Can you please let me know how you get on?

Thanks, Ciara

Black not printing

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025

Contact no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

[jab518]

Thanks to HP phone support, I have been able to get the printer to print black again.  The support person had me do an align printer and it began to work again.   Thanks for your help.

[Ciara_B]

Glad it's back working

🙂

[Sue-Z-Q]

Just wanted to say I was a person that my 3522 would not print my black ink.  After doing all the suggestions I was really mad that I was going to have to buy a new printer because nothing worked and not under warrantee, but as a last resort, I unplugged the printer from power and laptop, waited 30 seconds and plugged back in and my black ink now works.  Hopes this helps someone else.

[idahoscorpio]

I am so frustrated-- turning off  and on not working....  black ink still will not print, I've went through a new HP printer cartridge package, did all the trouble shooting, what next?  with so many reported problems, seems HP Customer Support only wants more money from you/me before they will even help once out of warranty.

[GJB-1939]

HP Desk jet 3522 printer will not print black, only color.  Need help

[heydee60]

Did you try the realign option in tools?  Mine print a test page with the new cartridge, but then failed to print repeatedly.  I Thought I had re-aligned already.  A cI cleaned cartridges and did another re-align and it is printing, not dark but I have fast print as default so that may be why.

[TonySar]

I found the solution.  Previously, after other simiar failures over the years, I swore I would never buy another HP printer because of the worst in the industry non-tech support.  My son bought this 3522 for college and left it with us.  Now that it has died with no support, I bought another brand. 

I'm not here to advertise other competitors brand names, just go somewhere else, HP doesn't cut it and never has.