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‎02-16-2022 03:02 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

WIndows 10 64 bit OS.  The HP software will NOT detect paper in the paper tray or in the scan tray.  When printing I see OUT OF PAPER errors (tray is full of paper) when scanning I see ADF does not contain any pages, while I have a document in the scan tray.  Please help.

Category:
5 REPLIES 5

‎02-19-2022 08:07 AM

HP Recommended

@hammondo

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.  

  • Did you make any changes to your printer?
  • Did this happen after a recent window or software update?

If you have already performed the steps from the document Out of Paper Error and the issue persists, it could be a hardware failure.

And, also Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-19-2022 05:03 PM

HP Recommended

Thank you very much for your response Echo_Lake!  No changes to the printer or to the computer and no these issues did not start after a Windows or other computer update.  However I was JUST able to scan a document successfully.  Once only and not since.  Yes I did follow all steps from that document and yes I did run and install the Print and Scan Doctor

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‎02-22-2022 11:30 PM

HP Recommended

@hammondo

Thank you for posting back.

 

Is everything working fine, or would you require any further assistance? 

 

Keep me posted! 

ECHO_LAKE
I am an HP Employee

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‎02-25-2022 01:53 PM

HP Recommended

Everything is not fine.  Printer is retired and will be recycled.  Second HP in a row with very short unproductive life.  Going with another manufacturer.

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‎02-25-2022 02:09 PM

HP Recommended

@hammondo

Thank you for posting back. 

 

Apologize for the inconvenience caused

If it is the printer, I suggest you upgrade the printer as it is out of warranty. You may visit HP Store to check the available printers.

ECHO_LAKE
I am an HP Employee

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