DeskJet 3755 cartridges clogs if not used

[pewellman]

for 2 weeks. Is there anyway to clean the heads?

[sandytechy20 · Accepted solution]

@pewellman

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you wan to clean the printhead on your HP DeskJet 3755 Printer. I would like to help you resolve this issue. 

Use HP Utility to clean the ink cartridges from your Mac.

1. Load plain paper into the input tray.

2. Click the Apple menu, and then click System Preferences.

3. Depending on your version of OS X, click Print & Scan or Printers & Scanners.

4. In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.

5. Click Utility, and then click Open Printer Utility.

   HP Utility opens.

6. Click Clean Printheads , and then click Clean.

   A Print Quality Diagnostic page prints.

   Figure : Print Quality Diagnostic page

   

7. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Finish. You can stop troubleshooting.

   • If the print quality is unacceptable, click Cleaning Level 2 to continue the next level of cleaning.

Let me know if that helps.

Cheers.

[pewellman]

Thanks for the guide through cleaning the ink cartridges.

Turns out the old Mac I am using with os 10.7.5 does not give a utility menu for the 3755.

I had to go to a laptop running a later version of mac os to get a printer utility.

Working like a charm now.

[sandytechy20]

@pewellman

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.