DeskJet GT 5820 not Printing cyan

[jsawwan]

I bought a DeskJet GT 5820 befor a month and its was working well
now when I tried printing or copy colored on papers CYAN is not working at all. Other colors are fine

i do clean the cartridges and follow all the steps on your website  !!!!!!!!!!!!!!!!!!!!!!!!

color cartridge full ,,, look !!!

but from inside like that ,  i  dont know why !!  i only printed 150 word doc !!!

What should I do? please dont tell me follow the stpes again

[Dvortex]

Hello, @jsawwan - Greetings!
 

Thanks for joining the HP Support Forums! I’d like to be of your assistance 🙂

I see that you are having trouble while printing cyan with your Deskjet printer. Did you try all the steps listed here: http://hp.care/2o9kXcN

If yes, then the issue could be with the print head. You can contact the HP phone support to get it replaced / serviced. Since you have just purchased the machine, the service will be covered under warranty.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Good luck 🙂

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