Deskjet 1010 Mac OS El Capitan Error "Waiting for printer to become available"

[dalgleishj72]

I can see I'm not the first one to have this problem but it seems to be HP's software not being correct for my Mac OS El Capitan. Hope someone can help.

[dalgleishj72]

Additional information.

The Align function from Hp Utility/All Settings/Align print Catridges prints out a page and I have made the selections and run it again/

Test page doesn't work. It seems to accept the instruction but nothing comes out.

CleanPrintheads: Cleaning Level 1 worked and sheet printed out

                                  Cleaning Level 2 worked and a better looking image printed

Clean Back of Page Smear (I don't have one but trying it anyway); That worked

So given that the HP Utility works I'm going back to print something.

Oh No same error message again. and I also reinstalled the printer driver.

This is a MacBook Pro. Anything else to get some help?

[dalgleishj72]

I now have additional info. I have connected the 1010 printer to a MacMini running Catalina and the same error message occurs. Really hope someone can come to my help. Surely HP employees are looking at these pages.

[Betty0610]

@dalgleishj72

Welcome to the HP Support Community.

1.) Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works. 2.) Are you using a USB hub?

Troubleshooting Steps –

1.) Go to System Information to check the if the USB is detected or not - a.) From the Apple menu, choose About This Mac. b.) Click System Report. c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

2.) Try a different port and cable if not detected. Check for any updates on mac.

3.) Run Disk Utility and check permissions.

To run the disk utility - 1. Open Finder: Applications > Utilities > Disk Utility. Open it. 2. Select your Macintosh HD on the left side, then click Repair Disk Permissions along the bottom. 3. Let it finish (20 minutes or so), then close Disk Utility.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[dalgleishj72]

First of all THANKS for finding my post. I'm relieved.

RE 1A. I don't believe I have any antivirus software running on this computer (the Mac Mini running Catalina) at this time.

Re 1B. All the USB ports on this MacMini are USB 3.0 ports. THis is from the Apple web site:

• Two Thunderbolt 2 ports (up to 20 Gbps)
• Four USB 3 ports (up to 5 Gbps)
• HDMI port
• SDXC card slot
• Gigabit Ethernet port
• Audio in port
• 3.5 mm headphone jack
• IR receiver

I have attached a USB 2.0 USB Hub to give myself 2.0 ports and the printer is attached to this hub

here is the report from the system showing the printer is in a USB2 port:

USB 3.0 Bus:

  Host Controller Driver: AppleUSBXHCILPT

  PCI Device ID: 0x9c31

  PCI Revision ID: 0x0004

  PCI Vendor ID: 0x8086

DT Elite G2:

  Product ID: 0x16d5

  Vendor ID: 0x0951  (Kingston Technology Company)

  Version: 1.00

  Serial Number: 80C5F260EA22E330D28D3D39

  Speed: Up to 5 Gb/s

  Manufacturer: Kingston

  Location ID: 0x14900000 / 6

  Current Available (mA): 900

  Current Required (mA): 504

  Extra Operating Current (mA): 0

  Media:

DT Elite G2:

  Capacity: 62.01 GB (62,008,590,336 bytes)

  Removable Media: Yes

  BSD Name: disk3

  Logical Unit: 0

  Partition Map Type: GPT (GUID Partition Table)

  S.M.A.R.T. status: Verified

  USB Interface: 0

  Volumes:

EFI:

  Capacity: 209.7 MB (209,715,200 bytes)

  File System: MS-DOS FAT32

  BSD Name: disk3s1

  Content: EFI

  Volume UUID: 0E239BC6-F960-3107-89CF-1C97F78BB46B

Mac OS X Basic:

  Capacity: 61.66 GB (61,664,616,448 bytes)

  Free: 50.06 GB (50,063,134,720 bytes)

  Writable: Yes

  File System: Journaled HFS+

  BSD Name: disk3s2

  Mount Point: /Volumes/Mac OS X Basic

  Content: Apple_HFS

  Volume UUID: 8827FA84-8D88-348A-A193-294D0BF9AAE5

USB 2.0 Hub:

  Product ID: 0x0101

  Vendor ID: 0x1a40  (TERMINUS TECHNOLOGY INC.)

  Version: 1.11

  Speed: Up to 480 Mb/s

  Location ID: 0x14700000 / 2

  Current Available (mA): 500

  Current Required (mA): 100

  Extra Operating Current (mA): 0

Mercury Elite Pro mini :

  Product ID: 0xc425

  Vendor ID: 0x23a4

  Version: 0.00

  Serial Number: ABCDEF0123456789

  Speed: Up to 480 Mb/s

  Manufacturer: OWC

  Location ID: 0x14740000 / 8

  Current Available (mA): 500

  Current Required (mA): 0

  Extra Operating Current (mA): 0

  Media:

Elite Pro:

  Capacity: 1 TB (1,000,204,886,016 bytes)

  Removable Media: No

  BSD Name: disk4

  Logical Unit: 0

  Partition Map Type: GPT (GUID Partition Table)

  S.M.A.R.T. status: Verified

  USB Interface: 0

  Volumes:

EFI:

  Capacity: 209.7 MB (209,715,200 bytes)

  File System: MS-DOS FAT32

  BSD Name: disk4s1

  Content: EFI

  Volume UUID: 0E239BC6-F960-3107-89CF-1C97F78BB46B

FusionMacMiniTimeMachine:

  Capacity: 999.86 GB (999,860,912,128 bytes)

  Free: 174.75 GB (174,747,742,208 bytes)

  Writable: Yes

  File System: Journaled HFS+

  BSD Name: disk4s2

  Mount Point: /Volumes/FusionMacMiniTimeMachine

  Content: Apple_HFS

  Volume UUID: 920844E4-AB6B-3BE3-84BB-EFAE3CCE6A8E

Deskjet 1010 series:

  Product ID: 0xb511

  Vendor ID: 0x03f0  (Hewlett Packard)

  Version: 1.00

  Serial Number: CN51M182XG05S8

  Speed: Up to 480 Mb/s

  Manufacturer: HP

  Location ID: 0x14730000 / 12

  Current Available (mA): 500

  Current Required (mA): 2

  Extra Operating Current (mA): 0

  1284 Device ID: MFG:HP;MDL:Deskjet 1010 series;CMD:PCL3GUI,PJL,Automatic,DW-PCL,DESKJET,DYN;CLS:PRINTER;DES:CX015A;CID:HPDeskjet_P976D;LEDMDIS:USB#07#01#02,USB#FF#04#01;SN:CN51M182XG05S8;S:038000C484a01021002c1f00064c2880064;J:                    ;Z:0102,0503746000a6e0,0600,0c0,0e00000000,0f00000000,10000008000008,12000,143,150,16361a3746000316da17700003,17000000000000,180;

I don't know how to check permissions with Disk utility but was able to do it from TechTool Pro.

No change in the situation

your infomation was definitely helpful in that I feel I'm doing something to find the problem but so far no change.

THANKS A lot

[Betty0610]

Try the steps from here: https://support.hp.com/us-en/document/c01371980

Disclaimer - all printer entries will be deleted

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!