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‎03-03-2018 12:22 AM

HP Recommended
Product: HP Deskjet 1050
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I recently installed a new black ink cartridge and the printer prompts me to align the new cartridge. However, the error message below is shown whenever I try to scan the alignment page. Did it fail because I have no colour cartridge? I rarely print in colour so I did not install one. 



If it is due to the lack of colour, is there any chance I can download the alignment page to print it at a printing shop?



Another problem that I am facing is that after printing, the ink will smudge onto the table or my fingers. Is it a printer problem?

 

 

How my alignment page looks likeHow my alignment page looks likeError messageError messageThank you.


1 REPLY 1

‎03-03-2018 07:02 AM

HP Recommended

Try the HP support site here.  Make sure all cartridges have ink.

 

https://support.hp.com/us-en/product/hp-deskjet-1050-all-in-one-printer-series-j410/4027462/model/40...

 

Let us know.

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