Deskjet 2132 only printing bottom half of words

[Katiebell83]

Hi i had this printer off my mom last week for our son to be able to print off homework. It had been fine but last couple of days it is only printing the bottom half of words if the writing is bigger than size 11. Not sure why its started doing this. I have cleaned the printer heads several times and done alignment. Can anyone help me?

[The_Fossette]

Hi @Katiebell83,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the print quality.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2yzR3TU

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Katiebell83]

Hi sorry for late reply have been busy with family problems. I have tried all tge trouble shooting and not changed it. I think its windows 10 on our laptop.it was working fine until the day before i put the message on here. Have not changed antthing on there. Pictures are fine and words are fine aslong as they are only upto size 11 then it cuts some of it off but not on all lines. Im so confused as to why some lines are fine and others not.

[The_Fossette · Accepted solution]

Hi @Katiebell83,

Follow below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

Let me know how it goes.

[Katiebell83]

Great i will try after i have dropped the kids at school and get back to you woth if it has worked.

[Katiebell83]

Hi it seems to have sorted the problem thank you for your help

[The_Fossette]

Hi @Katiebell83,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!