Deskjet 2515 Cartridge Issue

[Govind93]

My printer hasn't been working for a while, have replaced with new cartridge but still the printer is unable to detect the cartridge and followed the HP troubleshooting docs and it didn't even fix it. Can someone please help with this.

[TEJ1602]

@Govind93, Welcome to HP Support Community!

First, perform a hard reset on the printer with cartridges out. Here is how you do it:

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. Remove the ink cartridges
4. With the printer turned on, disconnect the power cord from the rear of the printer.
5. Unplug the power cord from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord back into the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

Check for error message without ink cartridges.

Now insert one cartridge at a time and close the cartridge access door, see if you get the error. Next, remove the cartridge and insert the second one and close the access door, see if you get the error.

If the issue is just on one ink cartridge, it should be a cartridge issue, replacing it should resolve the issue.

If both the cartridges throw an error, try using the old ink and see if it clears the error. If yes, cartridges are defective and need to be replaced.

If the old ink cartridges also give an error, it could be a hardware failure.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Govind93]

Tej, I tried the following steps and didn't work, I don't have a old working catridge but checked with new one. So can you let me know what can be done if this is an hardware issue.

[TEJ1602]

@Govind93

Please reach out to the HP Support in your region regarding the service options.

Hope this helps! 

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!