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10-04-2021 11:16 AM
Printer has Error code EE — the Ink alert, Resume button and Information button lights are flashing. Error EE isn't shown on HP's online help. I have checked for a paper jam and have checked that the carriage is free. In fact I have been throughh all of the online help procedures. There are other mentions of the EE error on this series of printer, elsewhere on this forum but none of them seem to get resolved.
10-07-2021 08:54 AM
I'd like to help!
I understand you are receiving a error code EE.
Try the below suggestions -
Reset the product
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware
Also, refer to - Blinking lights
Hope this helps! Keep me posted.
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10-08-2021 01:59 PM
As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps!
10-08-2021 02:19 PM - edited 10-08-2021 02:20 PM
I respect your decision.
I understand you have had bad experiences.
If you need further assistance feel free to reach out to us.
Have a great day ahead!
Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
10-08-2021 02:48 PM
same issue here. going out to buy a replacement tomorrow myself as I've had nothing but trouble with this printer. only had it just over a year and the warranty only ran out at the end of August. I'll be sticking with canon I reckon!