Deskjet 2622 not printing black

[novagal]

Hi, 

I am trying to print some files but my black ink is not working. Both the printer and my laptop are showing that my blank ink levels are sufficient and I have tried taking it out and putting it back in. The next thing I am supposed to do is clean the printheads but when I go into my settings I don't see the utilities tab like I am supposed to. Can anyone please help me troubleshoot this further? My colored ink works perfectly. 

Thanks!

[Betty0610]

@novagal

Welcome to the HP Support Community.

Are you able to copy in black?

Align the ink cartridges

For the best print quality, align the ink cartridges.

1. After installing new ink cartridges, the printer automatically prints an alignment page.

2. Lift the scanner lid.

3. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.

   Figure : Placing the alignment page on the scanner glass

   

4. Close the scanner lid.

5. Press the Start Copy Black button  or the Start Copy Color button  on the printer control panel.

   The printer aligns the ink cartridges.

Since you can't find the cleaning cartridges option on your Computer, uninstall and reinstall the Printer software on your Computer.

You can download and install the software from here:

https://support.hp.com/in-en/drivers

If you've a spare black cartridge, do try that if none of the above steps work.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[novagal]

Hi, thank you for responding! 

I am not able to copy in black either. I ordered a new black ink cartridge so when that arrives I can try aligning the printer (it isn't aligning just by removing the old cartridge and replacing it). In the meantime I will try to install the software and see if that works.

[Betty0610]

Sure, do keep us posted 🙂

[novagal]

Hi, 

When I replaced the black ink cartridge it began printing and copying without issue. I'm not sure why it would not print before as it was a very full cartridge, but crisis averted. Thanks for your help!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)