Deskjet 2622 not printing colour after replacing cartridge

[NG261]

I recently replaced the tri-colour cartridge in my deskjet 2622 but can only now print in black and white. The printer recognises the cartridge as a genuine HP and supply level is almost full (also for the black).  I have tried unplugging, restarting and checked the settings but to no avail. Any ideas please?

[KrazyToad]

@NG261

Welcome to HP Community

I have gone through your Post and would like to help

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c05379368 and let me know how it goes

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[NG261]

Hi, thank you for your reply. 

I have now tried each step but it has not resolved the problem. I guess I have no other option than to buy a new cartridge which is somewhat annoying as the old one is registering almost full ink levels and being recognised by the printer.

Do HP have any return/exchange provision for faulty cartridges? Unfortunately I no longer have the receipt.

Many thanks

Nicola

[KrazyToad]

@NG261

I suggest you contact HP Support in your region for replacement cartridges

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you