Deskjet 2622 poor quality printing.

[Doogle83]

Hi,

Over the last 6 to 12 months I have noticed that my print quality has worsened.  When doing test prints as per the tools via HP the PDF Printer page it sends with the image of a printer seems to print ok, the alignment page prints but the text and blocks (or lines if you will) appear fuzzy and in terms of the text almost unreadable.

I have cleaned the printheads via the HP app, and also rerun an alignment print, I have used the new cartridges and still face the same issue.

I am open to any and all suggestions here

[Nal_NR]

Hi @Doogle83,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

NOTE:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

If installing genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.

Step 2: Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, you can use an automated tool to resolve the issue. Clean ink smears using the printer software.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Doogle83]

Hi Elohi_NR!

I am using genuine HP ink these are part of a monthly subscription from HP, that sends out ink as and when I need them.  There are no smears on the back of the printouts either.

[Nal_NR · Accepted solution]

Hi @Doogle83,

Thanks for trying the recommended steps. 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping