Deskjet 2632 error and flashing lights

[stormer32]

I've got a new printer - Deskjet 2632. The printer is installed correctly and works fine when it is first switched on. The problem is that afrer a while (sometimes after a few minutes, sometimes a few hours), the printer stops working, loses its network connection, and all the lights and the display panel start flashing.

I have attached a photo to show the error display and flashing lights.

The only way to get it working again is to turn the power off. This keeps happening every time the printer is switched back on again.

I would be grateful for any help or suggestions what might be the problem.


Thanks

[Raj1788]

@stormer32

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

Check if there is any paper jam in the printer.

Make sure the carriage is moving freely.

If the carriage not moving, try to move the carriage manually and check if it moves.

Click on this link: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... for carriage jam document

Click on this link: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... for paper jam related document

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[stormer32]

Many thanks for your response. There is no paper jammed in the printer and the carriage moves freely. I have tried each of the steps set out in the links you provided, but unfortunately I still have the same problem.

The printer works fine for a while after it is switched on, but after a while it stope working and all the lights and display flash (as in the photo I attached to my original message). The display is showing "EE" which does not appear to be a recognised error code.

Do you think the printer is faulty and needs to be returned?

Thank you.

[KrazyToad]

@stormer32

It looks like you were interacting with @Raj1788, but he is out for the day. I'm KrazyToad & I'm at your service. 

Please update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2600-all-in-one-printer-series/12319824/...

Keep me posted how it goes

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[stormer32]

Thanks for your reply. I had already tried this and I already had the latest firmware version. Unfortunately it doesn't solve my problem.

Any more suggestions please?

[KrazyToad]

@stormer32

Thanks for keeping us posted

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you