Deskjet 2700 continually goes offline, won't print

[Jules45G]

It's not even a year old, just got through the trial period on the ink/paper program.  Since I've had it, it continually goes offline, (when other online products don't) and it won't print when I need it.  Then I have to unplug it and start over.  Then it shoots out several pages with nothing on it or prints many of the (one) page I wanted to print.  I bought a USB cable so I can send it directly to the printer and not online.  But it didn't work either.  Am I stuck with this crappy printer or is there a way to fix it?  I was so frustrated that I just cancelled my subscription which will be the end of this month.

[Nal_NR]

Hi @Jules45G,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Update firmware: Click here

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

• Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.
• If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that you are attempting to print from.
• If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.
• If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the computer or mobile device.
• If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Click here for further assistance.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jules45G]

Thanks.  I'll try it later.  I already did most of it.  But it still keeps working just here and there.

[Nal_NR · Accepted solution]

Hi @Jules45G,

Sure, keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jules45G]

Deleting it and reinstalling it did the trick.  So far so good.

[Nal_NR]

Hi @Jules45G.

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. Have a great day.