Deskjet 2724 Error Code E1 not resolving

[CrueBrat]

My DeskJet 2724 printer will not print. I have an E1 error code, which means that the print job is to large for the size of paper detected. I am using standard 8.5"x11" printer paper, and all my settings, both in the HP Smart app, as well as all document applications are set to 8.5"x11". Even when i change the size of the job, it still gives the same error. I have followed instructions online, including resetting the Printer by holding the cancel and wifi buttons, as well as unplugging the power cord from the printer, the cord from the wall, waiting 60 seconds, and plugging both back in. I have done this twice, with no results.

[Dragon-Fur]

@CrueBrat 

Welcome to the HP Community Forum.

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@CrueBrat wrote:

Product:   HP DeskJet 2720 All-in-One Printer 

Operating System:  Unknown

Software / Application:  HP Smart - Windows / Mobile / MacOS

Connection Type:  Unknown

My DeskJet 2724 printer will not print.

I have an E1 error code, which means that the print job is to large for the size of paper detected.

I am using standard 8.5"x11" printer paper, and all my settings, both in the HP Smart app, as well as all document applications are set to 8.5"x11".

Even when i change the size of the job, it still gives the same error.

I have followed instructions online, including resetting the Printer by holding the cancel and wifi buttons, as well as unplugging the power cord from the printer, the cord from the wall, waiting 60 seconds, and plugging both back in.

I have done this twice, with no results.

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HP DeskJet 2700, 4100, 4800 Printers - Blinking Lights

Section  E1 or E2 error and Resume light blink

• An E1 or E2 error with a blinking Resume light indicates the paper size setting does not match the paper size loaded in the input tray.
• Load the correct size paper or change the print settings. Go to HP Printers - Paper Mismatch error (Windows, Mac) for more information.

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Ensure the printer is aware of the paper size you want to use with the current job.

What?

The software / application must be set for the current job requirements.

The printer must be set / adjusted / checked for Paper Size & Type - Tray and Paper Management

Reminder

HP Smart - Mobile - requires the paper size / type to be adjusted before opening the content to be printed.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Example - EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper

Retain_Printing_Preferences_17

References / Resources

User Guide - DeskJet 2700 Series

Page 16

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

   HP DeskJet 2720 All-in-One Printer 

and

HP DeskJet 2724 All-in-One Printer 

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