Deskjet 2823e. printer cartridges wont print

[Oaklands123]

I have just purchased HP deskjet 2823e. Ive installed the print cartridges that came in the box. The error message is E0 which says the cartridges are unusuable. I had 2 new cartridges also so installed those. Same problem. It wont print. Ive repowered etc. Help please.

[Irwin6]

Hi @Oaklands123,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your new printer that has an ink cartridge error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please install the ink cartridges that came with your new printer and then follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, we will have to use the new set of ink cartridges to over ride the setup process.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Oaklands123 · Accepted solution]

Thank you for your comprehensive answer. I appreciate your help. After much fiddling I took the printer back to the shop where they tested it. It was faulty! So I now have a new printer which is working perfectly!

[Irwin6]

Hi @Oaklands123,

That's great! Happy to hear that the printer was replaced. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support