Deskjet 3520 e-All in one printer won't print black ink

[BlueBell1]

Changed the black ink with a legit HP ink cartridge.  Did a test sheet - all colors print - but no black.  I did all the suggested troubleshooting stuff - cleaning and aligning.  I don't know what to do.  Need help.

[DavidSMP · Accepted solution]

Hi @BlueBell1,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer not printing in black.. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you reinsert the old black cartridge and check if it is accepted by the printer?
• Do you get any error messages with the new cartridge?

For now, please try these steps:

• Please reinsert the old ink cartridge and check if it is accepted by the printer and if you are able to print in black.
• If you are able to do that, then the new ink cartridge is faulty and needs to be replaced.
• I also understand that you’ve performed all the troubleshooting steps from this link: http://hp.care/2svmafH (HP Deskjet 3520 Printers - Black Ink Not Printing and other Print Quality Issues) and the problem continues.
• Please contact HP phone support in this regard and they will assist you further.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[BlueBell1]

The printer is no longer under warranty.  I don't have the used ink cartridge.  I think I will have to buy a new printer cause the ink I used was the legit HP 564XL and when I installed it my computer indicated that I did use the legit ink.  Thank you for your reply.

[DavidSMP]

Hi @BlueBell1,

I reviewed the post. Thanks for the response. You've done brilliantly by displaying fabulous commitment, a great temperament and profound technical expertise to try and resolve the issue. Kudos t you for a job well done. 🙂  Based on your first post, I gave you the steps that should have worked if the printer's hardware was fully functional.

As you stated that you plan to buy a new printer, I am happy for you and I I genuinely hope the product works great and stays healthy for a long time.

Now trust me, I've done all I can to assist you by keeping your best interest in mind. It has been an absolute privilege to share this platform with you and a fabulous experience to have worked with you.

If this helps, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!

[rita1126]

I have the exact same issue. My printer will not print black ink using genuine HP cartridges, nor will it perform the Copy function. My printer is no longer under warranty either. I just re-installed it on my Macbook Air, but no luck. The printer worked on my laptop with Windows, and used to work on m Macbook Air, but ever since the latest Mac OS update, it no longer works as it should. It is a shame that there is no way to talk to a human being on the phone. I really feel HP has let me down, and I have been a good customer for a long time.

[Madooze]

It appears that there are many people that are having this same issue of their 3520 deskjet no longer printing black ink.  It is unbelievable that there is no support to resolve this issue.  Very poor service HP.  When purchasing a new replacement printer, I'll be sure that it is not a HP printer.  It is also very wasteful since I will be adding this HP printer to the landfill when it could have been a quick fix easily explained had there been good customer service and support.  I will also share this experience with others.