Deskjet 3632 stopped printing black ink

[niwhite]

Last week, I had to print a few pages and the black ink looked like it was it was all gone, so I changed it out for a new HP cartridge. But when I went to resume printing, the black ink would not print. The colored ink is printing just fine, but nothing from the black. I had the printer print a test page, and nothing got printed in black at all. I've been trying to figure out how to fix this but I can't find any information anywhere. The "virtual agent" could not get me any information that could help me and I can't seem to figure out to speak to an actual person!! So please, somebody help!!

[Betty0610]

@niwhite

Welcome to the HP Support Community.

If you've tried all the steps from here: https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/7599657..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support

Let me know if this helps.

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