Deskjet 3700 series does not connect to laptop/does not print.

[Elena2023]

I recently bought a DeskJet 3750. I just want it to print a document - that's it! But it won't work. 

I have tried via the HP Smart App. It says the printer is ready and connected to the internet (it is not asleep). I go to 'Print Documents', I select a document to print, choose HP Smart Printing as the printer (I have also tried by selecting HP Deskjet 3700 series as the printer), then I go to 'Print', then it takes a long time to think and 'Select a printer from the list below as you HP Smart Printing preferred printer'. It doesn't find the printer. 

So, I try directly from the page to be printed (either PDF file or document) same happens as mentioned above. 

Nothing is blinking, there's paper, I still have full ink cartridges, it's plugged in, the Internet is working. I have tried turning the printer on and off a couple of times. I have unplugged the thing. I have uninstalled the printer and installed it again. I have deleted everything and started all over. I can't find it through my IP address either (then it says that no printers are listed). Nor adding a name. Nothing works. What am I doing wrong? What do I need to do? Absolutely frustrating! 

[Dragon-Fur]

@Elena2023 

Welcome to the HP Community Forum.

For those reading:

HP Smart Printing is a driver / queue added to select printer installations with HP Smart for Windows.

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What?

Some places to (re)check the setup...

Start

Verify / Check that Tray and Paper is correct / set as expected.

Example - EWS - Tray and Paper

Retain_Printing_Preferences_18

Next,

True -- the printer must be available / Ready in HP Smart to use HP Smart Printing or other drivers / queues.

HP Smart - Windows - Application - Menu

HP_Smart_Win_Main_Menu_3

Next,

Perhaps the full driver is not installed -- or the full driver printer software needs to be reinstalled

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Printer Software - Full Feature Software

Reminder:  Need to Reinstall an existing printer?

If the full driver printer software is already installed, do uninstall the printer software from Programs and Features > Restart the computer and log in

Next,

If you have not done so,

Install the software > Restart the computer and log in.

For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

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Job Setup - Example

Open HP Smart

Select job type > Print Documents

Open the PDF document to be printed

Select HP Smart Printing on the main print menu - adjust main print settings

Open More Settings >> Select the Printer (hardware), the Preset / Shortcut

Verify / Adjust additional settings

OK to save changes in More Settings and leave that menu

When ready, Click Print on the main print menu

Example - HP Smart - Windows - HP Smart Printing - Simple PDF Print

References / Resources

Example - HP Software / Applications - Parts

Parts_to_Printer_Software_7

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 3750 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Elena2023]

Hi Dragon-Fur!

Thanks for your quick reply and thorough explanation(s). I see you clearly know the printer well. 🙂

Unfortunately, I have tried all the options you've mentioned (several times) but without any luck. Maybe I just bought a defected printer? Any other last-resort ideas? 

Cheers!